At Aqua Rocks Colorado, we take pride in providing top-quality products and excellent customer service. We understand that sometimes returns may be necessary, and we want to make the process as easy as possible for our customers. Please read our return policy carefully before making a purchase.

Free Shipping

We offer free shipping on all orders, but if you need to return an item, the cost of shipping will be deducted from your refund.

Restocking Fee

We reserve the right to charge up to a 20% restocking fee for returned items. This fee is to cover the cost of inspecting the item and repackaging it for resale. The fee will be assessed on a case-by-case basis, and we will notify you of the amount before processing your return.

Condition of the Item

To be eligible for a return, the item must be in its original condition and packaging. We cannot accept returns for items that have been used or damaged after receipt. If the item is not in its original condition, we reserve the right to refuse the return.

Timeframe for Returns

You may return your item within 30 days of receipt. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the item is in its original condition, we will issue a refund to your original payment method, minus the cost of shipping and any applicable restocking fees.

How to Initiate a Return

To initiate a return, please email us at [email protected] with your order number and the reason for the return. We will provide you with further instructions on how to proceed with the return process.

We want our customers to be completely satisfied with their purchases from Aqua Rocks Colorado. If you have any questions or concerns about our return policy, please do not hesitate to contact us.